The Conversation System

Click here to watch the rest of this video case study about the Conversation System in use.

Common Practice works with healthcare organizations to improve conversations about serious illness and end of life issues. The Conversation System is our innovative program that translates communication theory and evidence-based science into practical everyday interactions.

The Conversation System takes lessons and processes from our research-proven conversation game, Hello, and adapts them for use in patient interactions — situations where time is short but where building rapport and trust is critical to providing person-centered care.

In the Conversation System, Common Practice staff lead staff teams through a series of workshops where they gain direct experience with our conversation game, Hello, and learn simple ways to start person-centered conversations while maintaining a supportive and safe environment for patients.

Benefits for staff:

  • Measurably reduced moral distress
  • Increased empathy for patients
  • Improved teamwork
  • Access to innovative tools for improving conversations

Read an article on the Conversation System by David Nash, MD (Founding Dean of the Jefferson College of Population Health): Having Hard Conversations – Company seeks to assist docs discussing end-of-life issues with patients MedPage Today

Eager to improve communication in your organization?
Contact Jethro Heiko at jethro@commonpractice.com